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Service Technician III, Res SE
Req #: 11107
Division: SE - #025 Service Experts Heating and Air Conditioning, Jackson
Location: JACKSON, MS US
Travel Involved: 20%
Job Type: Full Time
Job Level: Experienced
Education: HS Diploma or Equivalent
Benefits: Lennox International offers an excellent salary and benefits package including competitive retirement plans. Our health benefits include medical, dental and vision insurance. Lennox International also offers employees basic life and AD&D insurance, a scholarship program and employee tuition reimbursement.
NO PHONE CALLS PLEASE. Lennox International Inc. and its subsidiaries are fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, creed, color, sex, sexual orientation, age, national origin, religion, disability, genetics, veteran's status, or any other category protected under federal, state or local law.
Innovate your career.
When you chooseLennox International, you know you're getting the best.
That is why when you work at Lennox International, you know you areamong the best.
As a leading innovator of home andcommercial, heating, cooling, refrigeration, air-quality, and relatedservices, Lennox International is committed to helping our peopleinnovate our products and their careers.
Join over 12,000employees worldwide who build our heritage of integrity andinnovation. At Lennox International, we make your home, yourbusinesses, and your work, a better place.
Performs diagnostic and service work on residential HVAC equipment and accessories. Communicates with residential customer to answer questions, resolve problems, and ensure complete customer satisfaction. Promotes products and services to customer. Trains other Technicians, performs service work on more difficult situations, and assists the Field Supervisor or Branch Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or Branch Manager.
Works under the direction of the Field Supervisor and/or Branch Manager to perform residential service and maintenance calls. Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Diagnosis and performs service on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner. Inspects equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks. Completes routine maintenance and equipment cleaning as needed or required. Responsible for delivery and removal of parts and equipment needed to complete service work. Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner. Collects payment from customer. Communicates with dispatch while on duty to ensure dispatcher has an accurate status report of activities and availability. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Ensures company property, vehicles, and tools are being used, maintained and properly accounted for. Represent our company professionally, honestly, and ethically in all business matters and activities. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. May be responsible for completing material requisition forms and related administrative activities. Assist the Field Supervisor and/or Branch Manager with site supervision, planning, and estimating. Assist the Field Supervisor and/or Branch Manager with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction. Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned. Performs similar/other duties as needed or assigned.
High school diploma or GED with additional training in HVAC with NATE certification preferred. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
Advanced skills in servicing residential heating, air conditioning, and ventilation equipment as well as related accessories. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Proficient at reading wiring diagrams and troubleshoot problems with electrical, refrigerant, and duct systems on residential HVAC equipment. Proficient and able to properly start up and balance airflow and to properly align belts and pulleys on all residential systems with no supervision. Proficient and able to install a basic duct fitting. Advance skills in troubleshooting and repairing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with no supervision. Ability to calculate heat gain and loss on residential buildings using approved methods. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time-management and organizational skills. Valid drivers license with acceptable driving record. Available to work flexible hours and on-call shifts as needed. Four years experience performing service and maintenance work on residential HVAC equipment and related accessories. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.
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